Refund Policy

Last updated: September 23, 2026

We want you to be happy with what you bought. If a Proofsmith Labs extension isn't working for you, here's how refunds work.

14-day money-back guarantee

Any purchase — a new subscription, a renewal, or a one-time license — can be refunded in full if you request it within 14 days of the payment. No detailed justification required; a short note about what didn't work helps us improve.

After 14 days

Beyond 14 days, we still consider refunds case by case, and we will always refund obvious accidental duplicate purchases or renewals you forgot to cancel and did not use during the new period. Just ask.

How to request a refund

1. Email support@proofsmith.tools with the email address you used at checkout and the product name.
2. We review and respond within 2 business days.
3. Approved refunds are issued by Paddle (our Merchant of Record) to your original payment method. Banks typically take 3–10 business days to show the credit.

What happens to your license after a refund

Refunded license keys are deactivated and the affected extension returns to its free tier. Data you created stays on your device — we never touch it, and free-tier features keep working.

Notes

• Free tiers exist precisely so you can try before you buy — we recommend using them first.
• Refunds are processed by Paddle under its buyer terms; this policy describes our commitment to you.

Contact

Refund requests and questions: support@proofsmith.tools